Last updated: Novembe 10, 2025

Thank you for shopping at SmartVCard.

Thank you for purchasing a digital product or service from SmartVCard (operated by JEEMA Web Solutions Private Limited).

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

We strive to ensure your complete satisfaction with our digital business card and WhatsApp store solutions.

Definitions

For the purposes of this Return and Refund Policy:

SmartVCard provides digital services such as virtual business cards, WhatsApp stores, hosting, and subscription-based tools.

Since our services are delivered digitally and instantly, no physical products are shipped.

As SmartVCard offers non-tangible digital goods, we do not accept returns once the product is delivered, activated, or used.

Customers are responsible for reviewing the product features and demo versions before purchasing.

We issue refunds only under the following conditions:

Duplicate Payment: If you were charged twice for the same service, we will refund the duplicate amount.

Technical Error: If a system or technical issue on our side prevents you from accessing your account or service, and we are unable to resolve it within 7 business days, you may request a refund.

Service Not Delivered: If the purchased plan is not activated within the committed timeframe.

Refunds will not be issued if:

The user simply changes their mind after purchase.

The service has already been used, accessed, or customized.

Issues arise due to the user’s internet connection, device, or third-party interference.

Refund Process:

To request a refund, please contact our support team within 7 days of your purchase at:

contact@smartvcard.net Include your name, order ID, and reason for the refund request.

Our team will review your request and respond within 3–5 business days.

Subscription Cancellations:

You can cancel your subscription anytime from your SmartVCard account.

Once canceled, your plan will remain active until the end of the current billing cycle.

No partial or prorated refunds will be issued for remaining days in the billing period.

Late or Missing Refunds:

If you haven’t received your refund yet: Check your bank account or payment provider again.

Contact your credit card company—it may take some time before your refund is officially posted.

Contact your bank. Processing time can vary. If you’ve done all this and still have not received your refund

Contact Us:

Chennai, Tamilnadu, 600126 India

EMail Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: contact@smartvcard.net